General FAQ’s

What services does CertiDesign offer?

We specialize in creating visually stunning graphic designs and bespoke websites. Our offerings include logo creation, packaging design, strain labels, and comprehensive branding bundles. Plus, we provide web design services tailored to enhance your online presence.

Why is a brand logo priced at £45 regardless of the design complexity?

The price of £45 for a brand logo is set to standardize the cost and simplify the purchasing process for clients. This flat rate ensures that every client can access professional logo design services without worrying about varying costs due to design complexity or time spent. A logo is a critical element that represents a company’s identity, values, and brand in the public domain. The flat rate reflects the value of a well-crafted logo which can have a significant impact on a business’s public perception and marketing efforts. It also allows designers to focus on creating the best possible representation of your brand without the pressure of time constraints.

How can a brand logo be valued at £45 regardless of the time it takes to create?

A brand logo serves as the visual cornerstone of a company’s branding and carries immense importance in how a business is perceived. The £45 price point is not just for the time it takes to create the logo but also for the expertise, creativity, and strategic thinking that goes into the development of a logo that effectively communicates the essence of the brand. This fee ensures that businesses of all sizes can invest in a high-quality logo that will stand the test of time and make a strong statement in the public domain, without the uncertainty of hourly rates or extended timelines.

What’s the difference between a normal logo and a character logo?

A normal logo typically features stylized text and abstract graphics that represent a company or brand. It’s sleek, professional, and versatile. A character logo, on the other hand, includes a cartoon or illustrated figure, like a mascot, which can add personality and a storytelling element to your brand.

  Can you explain the difference between sticker and direct print for packaging?

Sticker printing involves creating adhesive labels that can be applied to various surfaces. It’s cost-effective and flexible for small quantities. Direct print means the design is printed directly onto the packaging material, providing a more integrated and durable branding solution, ideal for larger production runs.

How long does it typically take to design a website?

The average build time is 21 business days, but this can vary between 7-28 business days depending on the complexity of your project and the specific features you require.

Do you offer hourly billing for your services?

Yes, we offer hourly billing for clients who prefer a flexible and transparent payment structure. This is ideal for projects where the scope may change or for ongoing support.

What are the benefits of hourly billing for customers?

Hourly billing offers clients flexibility, cost control, and transparency. It allows for adjustments to the project scope and ensures you only pay for the time spent on your project.

What formats will I receive my designs in?

You’ll receive your designs in both vector format PDF and high-resolution PNG, ensuring they’re ready for print and versatile for various applications.

What is the process for creating a custom packaging design?

We start by understanding your vision and requirements. If you have a specific template from your factory or print shop, we can create a design that fits perfectly. Otherwise, we can help you develop a custom solution from scratch.

How does the web design calculator work?

Our web design calculator helps you estimate the cost of your website project by selecting various features and services you need, such as domain ownership, hosting, content creation, and more.

What kind of support can I expect after my website goes live?

We offer support and maintenance packages to ensure your website remains up-to-date, secure, and performs optimally. You can choose from basic to advanced support based on your needs.

Graphic Design FAQs

What services does CertiDesign provide under the graphic design policy?

We offer graphic design services tailored to your project requirements, as specified in our agreement with you.

How many revisions can I request for my graphic design project?

You are entitled to five (5) revisions or changes without additional charges. Further revisions will incur fees as agreed upon.

What happens if I want more than the allotted revisions for my design?

Additional revisions beyond the included five will be subject to extra charges, which will be mutually agreed upon between you and Certi.Design.

Can CertiDesign create a design without my input?

Yes, we can create freestyled designs without specific input from you, and the same revision policy applies.

  When do I own the rights to the design created by CertiDesign?

You will obtain exclusive ownership of the design once full payment for the design services has been received.

  Will my information and designs be kept confidential?

Certi.Design is committed to maintaining the confidentiality of your information and designs unless consent is provided for disclosure.

Can I terminate my agreement with CertiDesign?

Yes, either party may terminate the agreement at any time by providing written notice. However, if design work has commenced, you are not entitled to a refund.

What is CertiDesign’s liability in the provision of design services?

We shall not be liable for any indirect or consequential damages arising from our design services, to the fullest extent permitted by law.

  What happens if I want more than the allotted revisions for my design?

Additional revisions beyond the included five will be subject to extra charges, which will be mutually agreed upon between you and Certi.Design.

What happens if I want more than the allotted revisions for my design?

Additional revisions beyond the included five will be subject to extra charges, which will be mutually agreed upon between you and Certi.Design.

Are holographic or gloss effects included in the design process?

Our design process focuses on creating the visual elements of your branding and packaging. Special finishes like holographic or gloss effects are not included as they are specific to the printing process. We recommend discussing these details with your printer to achieve the desired finish.

What should I do if I want special effects on my packaging?

If you’re looking to add special effects such as holographic or gloss finishes to your packaging, it’s best to consult with your printing company. They can advise on the technical requirements and any additional costs associated with these effects.

  Can CertiDesign help me with choosing the right finish for my design?

While we can suggest ideas for finishes that complement your design, the actual implementation of holographic or gloss effects will need to be finalized with your printer. They have the expertise to ensure these effects are applied correctly and effectively.

  Will the design files provided be compatible with special printing techniques?

Yes, we provide you with vector format files that are suitable for a wide range of printing techniques, including those required for special finishes. However, it’s important to verify the specific file requirements with your printer for the best results.

 

Web Design FAQs

What is the process for starting a web design project with CertiDesign?

To initiate a web design project, a 50% deposit is required. The project begins once the deposit is received.

  When is the final payment for my web design project due?

The final payment is due within 2 working days after your website is live and publicly accessible.

How long do I have to provide feedback or content when requested by CertiDesign?

Clients are expected to provide feedback or content within 5 business days to ensure the project stays on schedule.

  What happens if I choose the fast track option but fail to provide timely responses?

If responses are not provided within 48 hours under the fast track option, the project will continue under standard timelines, and the fast track fee will not be refunded.

How many content revisions does CertiDesign allow for in the web design package?

You are entitled to up to 3 content revisions. Additional revisions may incur extra charges.

What is the penalty for client-induced delays in the web design process?

Delays caused by the client will result in a 5% weekly penalty of the total project cost.

  Can I cancel my web design project after it has started?

Yes, you can cancel the project by providing written notice. However, the initial deposit is non-refundable once the project has commenced.

  What constitutes the completion of a web design project?

A project is considered complete when the website is functional on our servers and is publicly accessible.

What happens if I want more than the allotted revisions for my design?

Additional revisions beyond the included five will be subject to extra charges, which will be mutually agreed upon between you and Certi.Design.

How does CertiDesign handle project completion notifications?

We will notify you when your project is complete. The remaining balance will be due within 2 working days of this notification.