1. Resumen
This policy explains cancellation and refund handling for custom services, digital content and bespoke physical goods. It does not limit statutory rights.
2. Antes de empezar el trabajo
Contact us immediately if you need to cancel. Where no work has started and no non-recoverable cost has been incurred, we will consider a refund subject to any lawful cancellation rights and payment-processing costs that cannot be recovered.
3. Una vez iniciado el trabajo a medida
Design, branding, website and software work is created specifically for each customer. If you expressly request work to begin during a cancellation period and later cancel, we may retain or charge a proportionate amount for the work already completed, time reserved and non-recoverable third-party expenses. Deposits are applied against those amounts rather than treated as an automatic penalty.
4. Servicios completados y archivos digitales
Once a service has been fully performed following the required request and acknowledgement, the statutory cancellation right for that service ends. For digital content supplied without a physical medium, the cancellation right may be lost once supply begins after express consent and acknowledgement. Change-of-mind refunds are therefore normally unavailable after final files, downloads, credentials or completed digital deliverables have been supplied.
5. Productos impresos a medida
Goods made to your specification or clearly personalised are normally excluded from change-of-mind cancellation. We will still address goods that are faulty, damaged, not as described or produced incorrectly.
6. Problemas con el trabajo
If a service has not been performed with reasonable care and skill or does not match the agreed specification, contact us promptly. Depending on the circumstances, an appropriate remedy may include correction, repeat performance, replacement, a price reduction or refund.
7. Aprobación del cliente y errores
Normalmente no nos hacemos responsables de los errores, contenido o dimensiones facilitados y aprobados por usted. Corregiremos los errores causados por nosotros de conformidad con el contrato y la legislación aplicable.
8. Solicitud de cancelación o reembolso
Email contact@certi.design with your name, order or invoice reference, the reason for the request and relevant evidence. Refunds that are agreed are normally returned to the original payment method. Bank, card and cryptocurrency processing times can vary.