1. About These Terms
These terms apply when you ask Certi.Design to provide design, branding, packaging, website, software, digital, verification, print-coordination or related services. A quotation, invoice, product description, accepted brief and written project agreement may add project-specific terms. If there is a conflict, the most specific written agreement takes priority.
2. Quotations and Contract Formation
Quotations are estimates based on the information available and normally expire after 30 days unless stated otherwise. A contract is formed when we confirm acceptance of your order, receive an agreed payment or deposit, or begin work at your express request.
3. Your Brief and Responsibilities
You must provide complete, accurate and lawful instructions, content, dimensions, dielines, access credentials and approvals. You are responsible for checking spelling, prices, product information, legal warnings, claims and regulatory requirements before approving work. Delays in supplying information or feedback may move the delivery date.
4. Scope, Revisions and Changes
The included concepts, pages, revisions and deliverables are those stated in the product description or quotation. A revision adjusts the agreed direction; it does not include an entirely new concept or material change of scope. Additional work, urgent changes and work caused by incomplete or incorrect instructions may be charged separately.
5. Prices and Payment
Prices are in the currency shown and exclude third-party costs unless expressly included. Deposits, staged payments and final balances are due when stated. We may pause work, withhold files, suspend hosting or delay launch while an amount is overdue. Chargebacks must not be used as a substitute for contacting us about a genuine dispute.
6. Start of Work, Cancellation and Refunds
Custom design, website and software work is made to order and production time is reserved when an order is accepted. If you ask us to begin a service during a statutory cancellation period, you agree that we may start immediately. If you then cancel before completion, you may be required to pay a proportionate amount for work already performed and any non-recoverable third-party costs. Your cancellation right for a service ends once it has been fully performed following your express request and acknowledgement.
Where digital content is supplied without a physical medium, the statutory cancellation right may be lost once supply begins if you expressly consented to immediate supply and acknowledged that consequence. Bespoke or clearly personalised physical goods generally cannot be returned merely because you changed your mind.
Payments are therefore not automatically refundable after work has started, files have been supplied, third-party costs have been committed or bespoke goods have entered production. Nothing in these terms removes rights that cannot legally be excluded, including remedies where services, goods or digital content do not conform to the contract.
7. Delivery and Approval
Dates are targets unless expressly guaranteed in writing. Fast-track labels describe production targets and depend on a complete brief, prompt feedback and technical feasibility. You must inspect proofs and final files promptly. Approval authorises us or the relevant supplier to proceed, and later changes may incur additional charges.
8. Intellectual Property
You retain rights in material you supply and promise that you have permission to use it. We retain ownership of working files, methods, templates, reusable code, pre-existing assets and unpaid work. Once all agreed fees are paid, you receive the licence or ownership expressly described in the quotation or product. Third-party fonts, stock assets, plugins and software remain subject to their own licences.
9. Portfolio Use
Unless confidentiality has been agreed in writing, we may display completed public-facing work in our portfolio, galleries and marketing after launch or publication. Tell us before ordering if the project must remain confidential.
10. Websites, Software and Third-Party Services
Websites and software depend on browsers, devices, hosting, domains, APIs, plugins, payment providers and other services outside our control. We will use reasonable care and skill, but cannot guarantee uninterrupted operation or that a third party will not change or discontinue its service. Ongoing maintenance, content entry, licences, hosting and support are included only when expressly stated.
11. Lawful Use
You must not use our work to infringe intellectual-property rights, mislead consumers, impersonate another brand, distribute unlawful goods or breach advertising, packaging, privacy, consumer-protection or product rules. We may refuse or stop unlawful, deceptive or abusive projects.
12. Liability
We do not exclude liability where it would be unlawful to do so. Subject to that, we are not responsible for indirect or consequential losses, lost profit, lost opportunity, customer-supplied errors, unauthorised changes, third-party outages or use outside the agreed purpose. For business customers, our total liability is normally limited to the amount paid for the affected service.
13. Complaints
Contact us promptly at contact@certi.design with the order reference, a clear description and any supporting evidence. We will try to resolve the issue fairly. Consumers retain their statutory rights.
14. Governing Law
These terms are governed by the law of England and Wales. Consumers may also have mandatory rights in the country where they live.